Dynamics 365 for Field Service
Innovate with proactive service
seamless, end-to-end service experience with Dynamics 365 for
Field Service. Built-in intelligence helps you resolve service
issues before they occur, reduce operational costs, and deliver
positive onsite experiences.
Optimize your resources
profitability by automatically scheduling the technician with
the right job skills and best location to fit in more
appointments per day.
resource assignments across multiple work orders using an
interactive, drag-and-drop schedule board.
Streamline inventory management
and track inventory down to the truck level with real-time
visibility and intelligent forecasting to increase first-time
Make technicians more effective
Ensure on-time appointments
technicians on time with the best route, turn-by-turn
directions, and work order details that can be updated in
real-time on any device.
Share customer information
360-degree view of customer preferences and history with
personalised step-by-step instructions to reliably track and
complete the task at hand.
Boost on-site efficiency
processes through mobile access to back office information for
technicians to effectively capture and update all work order
Create new levels of productivity
outcomes with access to leading-edge technologies such as mixed
reality headsets to offer technicians hands-free guidance.
Deliver better outcomes with IoT
Gain insight and intelligence
power of IoT to detect and diagnose problems before customers
become aware of an issue.
Automate work order creation
create work orders, and schedule and dispatch technicians with
relevant customer information on their devices.
Transform service with predictive maintenance
costly scheduled maintenance plans to just-in-time predictive
maintenance and repair, clean, or replace parts only when