Microsoft
Dynamics 365 for Customer Service
Earn customers for life
Expectations
are rising. Customers want quick, relevant answers on any
channel, even on the go. Differentiate your brand with
Microsoft Dynamics 365 for Customer Service. Built-in
intelligence delivers faster, more personalized service and
adds value to every interaction.
Engage with customers on any channel or device
Create effortless support experiences
Make it easy
to find answers through self-service, community, or social
channels. Intelligently route cases from any channel to the
right agent for quick resolution.
Leverage artificial intelligence through virtual agents
Automate
resolution and free up agents for high-value interactions.
Built on the most powerful artificial intelligence framework in
the market, service bots are smart, fast, and always
available.
Resolve issues with predictive care
Keep customers
happy by avoiding service and support issues. Analyze data from
connected devices and take action before warning signs become a
problem.
Deliver fast, personalized service and support
Guide agents to optimal outcomes
Intelligent
automation dynamically guides agents to the right actions by
surfacing relevant information exactly when they need it
through a single interface.
Personalize service with a complete customer view
Deliver value
at every touchpoint. A 360-degree view of each customer’s
journey enables agents to anticipate needs and personalize
every interaction.
Empower agents with artificial intelligence
Empower agents
to be more productive and avoid escalations. Agent-facing bots
use contextual data about customers and your business to make
smart recommendations.
Capitalize on revenue opportunities
Use service
and support as an upsell or cross-sell opportunity by
empowering agents with machine learning driven
recommendations.
Learn from every interaction
Learn from your customers
Create
opportunities to improve the service experience through direct
survey feedback, discussion forums, and social listening.
Turn insights into action
Improve
service through targeted analysis of contact center operations
and business-critical data. Promote optimal behavior with
individual games and team competition.
Speed onboarding and adoption
Quickly
onboard new agents and keep them up to date on new features and
identified best practices with tailored in-app learning that’s
always available.
Enable an agile support model
Optimize
staffing levels and allocate resources based on popular
channels, trending issues, and required skills to address
fluctuations that occur daily and over time.