Dynamics 365 for Sales
Turn relationships into revenue
Go beyond sales force automation (SFA) with Dynamics 365 for
Sales to better understand customer needs, engage more
effectively, and win more deals.
Sell smarter with embedded artificial intelligence
Know the next best step
relationships with personalized and relevant interactions based
on contextual, embedded intelligence that helps sellers exceed
the expectations of modern buyers.
Optimize email engagement
email communications with embedded intelligence that lets you
know when and how customers interact with your emails, so you
can be more proactive and responsive in your
Keep a pulse on social trends
Find out what
buyers are really thinking with social intelligence that
reveals social sentiment and identifies potential competitive
Foster relationships with authentic and personal
Put buyers first with relationship selling
with insights centered on specific needs and easily manage
relationships at scale with integration between LinkdIn and
Dynamics 365 that unifies data and processes.
Engage buyers with social media
opportunities and nurture relationships with embedded
intelligence that highlights relevant conversations to join and
recommends content to share.
Deliver personalized content
suggestions for relevant content based on what you are working
on and who you are working with. Quickly create personalized
sales documents with familiar Office 365 tools that enable
simultaneous collaboration and editing.
Boost productivity and increase revenue by integrating best
Provide intelligent guidance
adoption and minimize training with rich, context-sensitive
help and an intelligent, event-driven sales process that guides
sellers to optimal outcomes.
Simplify sales execution
deals with an end-to-end, immersive experience for opportunity
management. Use familiar tools like Excel and Outlook for
day-to-day sales activities. See the status of cases, all
without the hassle of switching apps.
account, contact and lead data with contextual third-party
firmographics, news and compelling events for both B2B and B2C
Sell anytime, anywhere
Work on the
go, even without connectivity, with modern mobile apps that
provide contextual news, social data and task flows.
Connect with your partners
onboard and strengthen your partner channel through deeper
enablement and activation. Give partners a quick view of
interactions across opportunities, cases and other relevant
Accelerate sales performance
Shorten ramp up time
onboarding of new sellers. Align sales behavior with best
practices, interactive help and documentation.
Increase sales effectiveness
numbers by setting goals, monitoring results and providing
timely feedback and coaching. Investigate deviations from plan
and take corrective action using real-time analytic
Gain visibility and insights
Go from data
to insights with real-time dashboards that have interactive,
drill-down capabilities and natural language queries.
Motivate your sellers
sellers with fun and exciting team-based sales contests.
Improve sales performance and hold everyone accountable with a
unique gamification solution that makes results highly
Innovate with a modern and adaptable platform
time to market and adapt the application to your needs with
no-code visual editors and tools that make it easy to build and
deploy web and mobile apps.
Extend and connect
processes across Dynamics 365 applications and third-party
systems for a unified experience.
Invest with confidence
Rely on the
Microsoft cloud platform to reduce the cost and complexity of
operating a global infrastructure. Trust our state-of-the-art
datacenters to safeguard your data.
customer interactions with deep insights provided by embedded
intelligence that guides your teams to the right business